According to the regulations, the consumer and user shall have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without stating the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the text referred to in the General Law for the Defense of Consumers and Users.
This right of withdrawal does not apply to, among others:
– Contracts for the supply of products made to the specifications of the consumer and user or clearly personalized.
The customer shall have a maximum period of 14 calendar days from the day of receipt of the goods or product ordered to inform My-Dune of his desire to withdraw from the contract.
The withdrawal implies that My-Dune will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment (provided that the product purchased is not within the exceptions listed above).
During this period, the consumer will communicate to the entrepreneur his decision to withdraw from the contract by filling out the form at the end of this point and sending it to the e-mail address of My-Dune.
My-Dune will communicate to the consumer on a durable medium an acknowledgement of receipt of such withdrawal.
In order to return a product, it is essential that it is in perfect condition and in its original packaging (with the seal and/or film intact, as well as its corporate tape, if applicable), with all its accessories and without having been used.
Once we receive your request, we will contact you with the details of the return.
The customer shall bear the costs of returning the goods.
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RETURNS
In the event that the consumer/user wishes to return the product for lack of conformity, he/she must communicate this within 3 working days of receipt and in any case the return must be approved by My-Dune. When the consumer/user wishes to return the purchased product, he/she must notify My-Dune’s customer service, either by telephone or through the e-mail address listed in the communications section, all without prejudice to the provisions of Articles 114 and following of the LGDCYU.
To return products you must send them to the address; Calle Ripollés. 24 – 17486 Castelló d’Empuries – GIRONA with its original packaging and in the same condition in which it was received and with a copy of the purchase invoice. Once we receive the item(s) and verify that it meets all the above conditions, My-Dune will proceed to approve the return and proceed to refund the full amount paid by you, in the same form in which you made the payment. All costs generated by the return shall be borne by the consumer/user. You must also send by e-mail the completed form at the end of this section.
Customer Service hours are from 09:00 to 13:00 and from 14:00 to 17:00 from Monday to Friday.
The user/consumer is informed that My-Dune has official complaint, claim and denunciation sheets (Decree 121/2013 of February 26), which can be requested by any means.
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