The purpose of these General Conditions (hereinafter “Conditions”) is to regulate the relationship between CRYS COMPOSITES (hereinafter “My-Dune”) and you (hereinafter the “Customer”), relating to all transactions made through the website www.my-dune.com, owned by My-Dune.
The contracting of any product offered on the aforementioned website implies the unreserved acceptance by the Client of these Conditions, as well as the Special Conditions that, if applicable, may apply to specific products and/or services.
My-Dune reserves the right to modify these Terms and Conditions at any time without prior notice. Therefore, we recommend that the Customer periodically review them before making any purchase to ensure that he/she understands the terms that will be applicable to such transaction.
- IDENTIFICATION
My-Dune, in accordance with the provisions of Law 34/2002, of July 11, 2002, of Services of the Information Society and Electronic Commerce (LSSICE), informs its users of the following legal information:
– Company Name: CRYS COMPOSITES, S.L.U.
– Trade Name: My-Dune
– CIF: B01591379
– Registered Office: Calle Ripollés. 24 – 17486 Castelló d’Empuries – GIRONA (SPAIN).
- COMMUNICATIONS
To establish communication with us, My-Dune makes available to customers and users the following means, guaranteeing an efficient and personalized service:
– Customer Service Mobile: +34 686 696 918
– Email: duneskimboards@gmail.com
– Address: Calle Ripollés. 24 – 17486 Castelló d’Empuries – GIRONA.
Notifications and communications made by users to My-Dune will be considered effective and valid for legal purposes when they are made through any of the aforementioned channels.
- PRODUCTS
The products offered by My-Dune are presented with their corresponding description, main features and price on our website.
My-Dune reserves the right to determine, at any time, the range of products available to customers. This implies that My-Dune may add new products to the existing ones without prior notice, as well as remove or temporarily suspend any of the current products.
To contract the services offered in www.my-dune.com, the user must follow the instructions provided during the purchase process, implying the reading and acceptance of all the general and particular conditions established in our website.
- AVAILABILITY AND SUBSTITUTIONS My-Dune undertakes to guarantee the availability of all products advertised through www.my-dune.com. However, in the event that any product ordered is unavailable or out of stock, the customer will be informed via the e-mail address provided at the time of registration as soon as possible.
In case of unavailability of the product, and having informed the customer, My-Dune will be able to supply a product of similar characteristics without price increase. The consumer may accept or reject it, exercising his right of withdrawal and termination of the contract.
If all or part of the order is not available, and the customer rejects the replacement products, the refund of the amount paid will be made in the same way in which the payment was made.
If My-Dune is unjustifiably late in refunding the amounts paid, the consumer may claim double the amount owed.
Configurable products will not be delivered within the deadlines established on the website. At the time of purchase, the customer will be informed by the e-mail address provided at registration of the manufacturing time and delivery terms.
- PROCESS OF CONTRACTING
To make any purchase in www.my-dune.com, it is necessary that the customer is of legal age. The steps to follow to make the purchase are described below:
- Selection of product/s in stock. (Customized product contact us)
- Check the cart.
- Enter your personal data.
- Selection of the payment method.
- Acceptance of the general conditions of sale.
BILLING
The customer consents to receive the invoice in electronic format, which will be sent to the e-mail address provided. The customer may revoke this consent at any time and request the invoice in paper format by sending a request via e-mail.
